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NXT Software problems

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I've received 3 emails since Dec 25 from readers expressing concern about their NXT-G CDs. All 3 indicated that they received errors during the install. 2 of the errors that were described were identical and one was different. One thought is that the CDs are bad, but I'm putting this out here for our readers to provide some possible help...

Error #1: "The installation hangs on install, and if I install the components seperately, the software complains of "Unable to open resource files"

Error #2: "The CD autorun works fine and I select the directory, accept the licensing agreement, etc. etc. and all looks fine, but it stalls on the progress screen (it's the screen with two progress bars and the one on top says "Overall Progress"). It just stalls out. Nothing happens. I can click cancel and it will cancel the operation, so I know the software hasn't frozen on me. I tried restarting the computer, tried two different computers, tried copying the contents of the CD to my HDD and installing, but always the same thing happens. "

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