UPDATE June 14: Apparently the part is being shipped to my home on Monday - I'm to call once it arrives and I'm guessing a tech will come out to fix. I'm not hopeful, however, that this will be done on Monday so that's another day lost (Wed, Thursday, Friday so far). The main issue for me is lack of software on my backup computer because I can't afford to buy 2 copies of all my software (I like to stay legal when it comes to software).
Not an NXT issue, so please accept my apologies, but I feel that a 45,000+ readership might help me get something done.
No long essay, just the facts:
1. Yesterday - my Dell laptop took an electrical hit - bad video card is the culprit. Called Dell Tech Support to test whether the $150 next-business-day fix service would work. Scheduled a technician to show up today, June 11 - "They'll call you before 12 noon to let you know what time to expect someone."
2. Today - June 11 - no call. I called them. My replacement part wasn't overnighted to Atlanta, but someone in California will be getting an unusual gift today. Given number and extension to call. Called, no answer - left message (loudly).
3. 3pm EST now - no call back. No follow-up. Called Dell Tech Support again 20 minutes ago - pressed the right keys but got routed to 'Printer Tech Support' area... hang up, try again. Same thing - "Printer Tech Support" area. One more time... wouldn't happen 3 times would it? Yep.
4. Log on to Blogger and share with 45,000 readers how someone who relies on his Dell laptop for a living cannot write today... or yesterday... must use a different computer and inefficiency goes out the door.
5. Questions for Dell: Will you please refund me the money I paid for the extended next-day on-site service? If not, please send me explanation for how this service works because I must be the only person in the world who doesn't understand what "next" and "day" mean.
Bottom Line: I like Dell computers and laptops, but if you're considering buying an extended warranty, you might want to rethink it. I'll keep you informed on how Dell handles this situation. Thanks for letting me gripe a bit, friends.
Not an NXT issue, so please accept my apologies, but I feel that a 45,000+ readership might help me get something done.
No long essay, just the facts:
1. Yesterday - my Dell laptop took an electrical hit - bad video card is the culprit. Called Dell Tech Support to test whether the $150 next-business-day fix service would work. Scheduled a technician to show up today, June 11 - "They'll call you before 12 noon to let you know what time to expect someone."
2. Today - June 11 - no call. I called them. My replacement part wasn't overnighted to Atlanta, but someone in California will be getting an unusual gift today. Given number and extension to call. Called, no answer - left message (loudly).
3. 3pm EST now - no call back. No follow-up. Called Dell Tech Support again 20 minutes ago - pressed the right keys but got routed to 'Printer Tech Support' area... hang up, try again. Same thing - "Printer Tech Support" area. One more time... wouldn't happen 3 times would it? Yep.
4. Log on to Blogger and share with 45,000 readers how someone who relies on his Dell laptop for a living cannot write today... or yesterday... must use a different computer and inefficiency goes out the door.
5. Questions for Dell: Will you please refund me the money I paid for the extended next-day on-site service? If not, please send me explanation for how this service works because I must be the only person in the world who doesn't understand what "next" and "day" mean.
Bottom Line: I like Dell computers and laptops, but if you're considering buying an extended warranty, you might want to rethink it. I'll keep you informed on how Dell handles this situation. Thanks for letting me gripe a bit, friends.